novakyx

Effective Date: 25 May 2025

Thank you for shopping at novakyx.com. We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.

1. Returns

• You have 30 calendar days from the date you receive your order to request a return.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Some products are not eligible for return, including [customized items, perishable goods, or specify any other exceptions].

2. How to Return an Item

• Contact our customer support at [email protected] with your order number and reason for return.
• We will provide you with instructions on how to send the item back to us.
• You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or defective item).

3. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and credited to your original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part.
• Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.

4. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product and packaging.
• We will arrange a replacement or refund as quickly as possible.

6. Contact Us

If you have any questions about returns, refunds, or our policies, please contact us at:

Email: [email protected]