Customer Support

At Novakyx, your satisfaction is our top priority. Whether you need help tracking your order, initiating a return, or resolving an issue, our dedicated support team is here to assist you every step of the way.

🔧 How Can We Help You?

🛍️ Order Support

Track your order: Visit Order Tracking
Change or cancel an order: Email us within 2 hours of purchase
Order not received: Contact us after the estimated delivery window

🔄 Returns & Refunds

Check our Refund and Return Policy
Initiate a return: Email [email protected] with your order number
Refunds are processed within 5–10 business days after item inspection

💳 Payments & Billing

We accept secure payments via major cards and trusted payment gateways
For billing issues or double charges, contact us immediately at [email protected]

📬 Contact Our Support Team

📧 General Inquiries: [email protected]
📧 Returns & Exchanges: [email protected]
🕘 Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM

We usually respond within 24–48 hours (excluding Sundays and public holidays).

🛡️ Need Urgent Help?

While we currently operate via email only, rest assured your issue will be addressed as soon as possible. For urgent matters related to order delays or incorrect items, please include “URGENT” in your subject line.